superlg app Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what data superlg app collects, why we collect it, how we protect it, and what rights you have as a player in the Philippines. Please take a few minutes to read through each section so you fully understand how your personal information is handled on our platform.
Last updated: June 2025 | Applies to all registered users in the Philippines
What Information We Collect
When you create and use your superlg app account, we collect a range of information necessary to provide you with a safe, personalised, and fully functional gaming experience in the Philippines. The categories of data we collect fall into several clearly defined groups, each explained below so you always know exactly what we hold about you and why.
Account & Identity Information
This includes your full name, date of birth, email address, username, password (stored in hashed form), and any government-issued ID documents submitted during identity verification. We collect this data to open your account, confirm your eligibility, and comply with anti-money laundering requirements applicable in the Philippines. Providing accurate identity information is a condition of registration and is required before any withdrawal can be processed.
Device & Browser Data
We automatically collect technical information about the device and browser you use to access the platform, including your IP address, device type and model, operating system version, browser type, screen resolution, and approximate geolocation derived from your IP. This data helps us secure your account against suspicious logins, optimise the mobile experience of superlg app, and diagnose technical issues. It is not used to identify you personally beyond the context of platform security and performance.
Payment & Transaction Data
To process deposits and withdrawals in Philippine Peso (PHP), we collect payment-related information such as your e-wallet account reference, bank account details (where applicable), transaction amounts, timestamps, and payment method identifiers. Full card numbers or complete bank account credentials are never stored on our servers; payment processing is handled through certified third-party processors who operate under their own strict security standards. We retain transaction records as required by Philippine financial regulations and our licensing obligations.
Usage & Behavioural Data
We collect data about how you interact with the platform, including pages visited, games played, bets placed, session duration, click patterns, and feature usage. This behavioural data is used to improve platform performance, personalise content recommendations, and support responsible gaming monitoring. It helps our team identify unusual patterns that may indicate problem gambling or fraudulent activity, allowing us to intervene proactively to protect users.
Why We Use Your Data
Every piece of data that superlg app collects is used for a specific, legitimate purpose directly related to operating a safe and compliant gaming platform for players in the Philippines. We do not collect data speculatively or hold information longer than necessary for the purposes outlined here. Our data use falls into the following primary categories:
- Account management: Creating, verifying, and maintaining your registered account securely.
- Transaction processing: Enabling deposits and withdrawals in PHP and keeping accurate financial records.
- Identity verification (KYC): Confirming your identity and age to meet regulatory requirements and prevent fraud.
- Platform security: Detecting and preventing unauthorised access, fraud, money laundering, and multi-accounting.
- Responsible gaming: Monitoring play patterns to identify potential problem gambling and apply appropriate safeguards.
- Customer support: Responding to your enquiries, resolving disputes, and improving service quality.
- Legal compliance: Meeting our obligations under Philippine gaming regulations, tax law, and anti-money laundering statutes.
- Platform improvement: Analysing usage data in aggregate to improve features, performance, and the mobile experience.
- Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional updates.
We process your data on the legal bases of contractual necessity (to provide the service you signed up for), legal obligation (to comply with Philippine law), legitimate interests (platform security and fraud prevention), and — for marketing communications only — your explicit consent. You may withdraw consent for marketing communications at any time by updating your preferences in your account settings or by contacting our support team.
Cookies and Tracking Technologies
superlg app uses cookies and similar tracking technologies to provide core platform functionality, enhance your user experience, and gather analytical insights that help us improve the service. A cookie is a small text file stored on your device by your browser when you visit our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). The types of cookies we use are described below.
Essential Cookies
Required for login sessions, security tokens, and basic platform navigation. These cannot be disabled without breaking core functionality.
Analytical Cookies
Help us understand how users navigate the platform so we can improve layout, performance, and content prioritisation over time.
Preference Cookies
Remember your settings such as language preference, display options, and last-used payment method to reduce repetitive steps on each visit.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling essential cookies will affect your ability to log in and use core platform features. superlg app does not use cookies to serve third-party advertising or to track your activity on other websites outside our platform.
Data Storage and Security
superlg app takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that information is protected in transit at all times.
Your personal data is stored on secured servers maintained in controlled data centre environments. Access to personal data is restricted to authorised personnel on a strict need-to-know basis, and all staff with access to personal information receive regular training on data protection responsibilities. We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and address potential weaknesses in our infrastructure before they can be exploited.
We retain your personal data for as long as your account is active and for the period required by applicable Philippine law thereafter — typically a minimum of five (5) years for financial records, in line with anti-money laundering regulations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. If you close your account, we will retain only the data we are legally obliged to keep and will delete the remainder within a reasonable timeframe. Despite our best efforts, no online platform can guarantee absolute security; if you suspect that your account has been compromised, please contact our support team immediately.
Sharing Your Data With Third Parties
superlg app does not sell your personal data to third parties, and we do not share it with advertisers or data brokers. However, in order to operate the platform and comply with our legal obligations, we do share certain data with a limited set of trusted third-party service providers and regulatory bodies. All third parties who receive your data are required to handle it in accordance with applicable data protection law and our strict contractual requirements.
Payment Processors
We share necessary transaction data with certified payment service providers to process your PHP deposits and withdrawals. These providers are bound by PCI-DSS standards and their own privacy obligations. Only the minimum data required to complete a transaction is transmitted to them.
Regulatory & Government Authorities
We are required by law to share certain information with Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), and other competent authorities when legally compelled to do so. We disclose only what is legally required and will notify you where permitted by law.
Identity Verification Partners
For KYC compliance, we may share identity documents and related data with accredited verification service providers. These partners are contractually restricted from using your data for any purpose other than the verification check they are engaged to perform on our behalf.
Platform Infrastructure Providers
We use cloud infrastructure and software-as-a-service providers to host the platform and deliver certain features. These providers act as data processors under our instructions and are not permitted to access or use your personal data independently beyond what is needed to provide their service to us.
Your Rights Over Your Personal Data
As a registered user of superlg app in the Philippines, you have a number of rights regarding the personal data we hold about you. These rights are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and apply to all personal information processed by our platform. We are committed to honouring these rights promptly and transparently.
Right to Access
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within thirty (30) days.
Right to Correction
If any information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic profile information directly in your account settings.
Right to Deletion
You may request that we delete your personal data. We will fulfil deletion requests where we are not legally obligated to retain the data, such as for financial regulatory purposes.
Right to Object
You can object to our processing of your data where it is based on legitimate interests, including profiling for responsible gaming purposes. We will assess your objection and respond in writing.
Right to Portability
Where technically feasible, you may request a structured, machine-readable copy of data you provided to us, so that you can transfer it to another service provider.
How to Exercise Your Rights
Submit a written request to our Data Protection Officer via support at [email protected]. We may need to verify your identity before processing the request to prevent unauthorised disclosure.
Protection of Minors and Policy Updates
Protection of Minors
superlg app is strictly an adults-only platform. In the Philippines, the minimum legal age to participate in online gaming is twenty-one (21) years. We do not knowingly collect personal data from individuals under this age. During registration, all users are required to confirm that they meet the minimum age requirement and to submit valid identity documentation for verification. If we discover that personal data has been collected from a minor, we will immediately suspend the relevant account and delete the associated data as soon as practically possible. Parents and guardians who believe that a minor may have registered on our platform are encouraged to contact our support team immediately so we can take appropriate action without delay.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, service offerings, or applicable Philippine law. When we make material changes, we will publish the revised policy on this page with an updated effective date and, where appropriate, notify registered users via their registered email address or through an in-platform notification. Your continued use of superlg app after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your data is being handled. If you have any questions or concerns about any update to this policy, please do not hesitate to reach out to our support team before continuing to use the platform.
Ready to Join a Platform That Respects Your Privacy?
superlg app is committed to keeping your personal information safe while delivering the best sportsbook, slot online, live casino, and bingo experience for players across the Philippines. If you have questions about this policy, visit our FAQ or get in touch with our support team any time.